Edition: 2026-03-10
Legal Pack for hotel-payment.com
Last updated: 2026-03-10
User Agreement
This User Agreement governs the use of the hotel-payment.com website. The website administrator is Axioma LLC, TIN 9717124341. By using the website, the user accepts this agreement.
The service allows users to make payments, pay for travel-related services, and transfer funds to travel-service suppliers. The service is not itself a travel-service provider.
- Users may use the service to make payments, review payment status, and contact support.
- Users must provide accurate information, avoid unlawful use, refrain from attempting to hack the website, and not use automated scripts.
- The administrator may restrict access in cases of suspected fraud, legal violations, or breaches of this agreement.
Service role
Axioma / hotel-payment.com acts as an information-and-payment intermediary. Travel services are supplied by the hotel, agency, or other provider, not by the service itself.
The website administrator is not responsible for the actions of travel agencies, the quality of hotel services, booking cancellations, or the conduct of third parties.
The administrator may amend this agreement without prior notice. The new version applies from the moment it is published on the website.
Privacy Policy
This policy describes how personal data of hotel-payment.com users is processed. The personal-data operator is Axioma LLC, TIN 9717124341.
The service may collect full name, phone number, email address, payment details, IP address, browser data, and cookies.
- processing payments;
- contacting the user;
- complying with legal obligations;
- preventing fraud;
- improving website operation.
Personal data may be transferred to banks, payment systems, travel-service suppliers, and public authorities where legally required.
Personal data is stored for as long as necessary to achieve the processing purposes and satisfy mandatory legal retention rules.
Personal Data Processing Policy (Federal Law No. 152-FZ)
Axioma LLC acts as the personal-data operator and processes data in accordance with Russian Federal Law No. 152-FZ "On Personal Data".
- lawful processing;
- purpose limitation;
- data minimization;
- data security.
The company applies encryption, protected servers, employee access restrictions, and anti-virus protection. Data processing and transfer are allowed only to the extent needed to execute payment, support the order, and satisfy legal requirements.
Data transfers
In the payment and fulfilment context, data may be transferred to banks, payment systems, service providers (hotels, agencies, and other suppliers), service contractors, and state authorities where required by law.
Refund Policy
hotel-payment.com provides agency services for processing payments and does not itself provide travel services.
Refunds may be possible in cases of technical payment error or where the transfer cannot be executed.
Refunds related to booking cancellation, trip cancellation, or changes to accommodation conditions are handled directly by the travel-service supplier under the supplier's own rules and applicable law.
Claims and refund routing
The wording on refunds and complaint routing should be reviewed by counsel to make sure supplier-side service claims are distinguished correctly from intermediary-side payment-routing obligations.
Refund timing depends on the user's bank and the payment system. The service provides status information only to the extent available to it.
Company Details
- Company
- Axioma LLC
- Full legal name
- ОБЩЕСТВО С ОГРАНИЧЕННОЙ ОТВЕТСТВЕННОСТЬЮ "АКСИОМА"
- Short legal name
- ООО "АКСИОМА"
- TIN
- 9717124341
- KPP
- 771501001
- OGRN
- 1227700778700
- OKPO
- 93107570
- Registered address
- 127030, город Москва, Институтский пер, д. 10, кв. 13
- General director
- Анохина Ольга Владимировна
- Founder / participant
- Кордичев Алексей Сергеевич
- Primary OKVED
- 62.01 Разработка компьютерного программного обеспечения
- Legal/support email
- The public legal/support email is still pending business confirmation.
- Public support phone
- The public customer-support phone is still pending business confirmation.
- Website
- https://hotel-payment.com
Unconfirmed public contacts
The registered address and company requisites are now published. The public legal/support email and support phone are still pending business confirmation and must not be replaced with temporary contacts.